LiveSharerPrivacy Policy
This policy explains what personal data LiveSharer collects, why, and the choices you have. The data controller is Live Sharer Ltd, 166 High Street, Aylesbury, England, HP20 1RE (company number 14557747, registered in England and Wales). Contact: support@livesharer.com.
1. What we collect
You give us
- Account details: your name, email address, mobile number and date of birth.
- Booking details: the place you want to see, your description, timing and any images you attach.
- Sharer details: your price per minute and, for payouts, the information you give Stripe (we don't store your bank details).
- Safety reports: what you tell us when you report someone, and the people you block.
Created when you use LiveSharer
- Location: sharers' location while they're online, so viewers can find sharers nearby; and the location you choose for a booking. Viewers' location is used to centre the map and is sent to us only to find sharers nearby. We don't save it to your profile.
- Transactions: wallet top-ups, session charges, earnings and payouts.
- Session data: when a session started and ended and how long it lasted. We don't record the video or audio.
- Device data: a push notification token, app version, and crash and usage data to keep the app working.
2. How we use it
- To run your account and sign you in (contract).
- To match viewers with sharers, run live sessions and send notifications about your bookings (contract).
- To take payments and pay sharers (contract, legal obligation).
- To check you're 18 or over, review reports and keep users safe (legitimate interests, legal obligation).
- To fix problems and improve LiveSharer (legitimate interests).
We don't sell your personal data, and we don't use it for third-party advertising.
3. Who we share it with
- Other users: the person you book with sees your name and booking details. Viewers see sharers' name, price and approximate area.
- Service providers who process data for us: Google Firebase (sign-in, notifications, crash reports), Stripe (payments and payouts), Agora (live video streaming), Twilio (SMS codes), Resend (email), Google Maps (maps and place search), Amazon Web Services and Neon (hosting and database).
- Authorities where the law requires it, or to protect someone's safety, including reporting child sexual abuse material.
Some providers process data outside the UK, including in the United States. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum, the UK–US data bridge, or adequacy regulations.
4. How long we keep it
- Your account: while it's open. When you delete your account we delete your profile, sign-in, wallet, bookings, session and transaction history, blocks and devices straight away. Copies in our database backups are overwritten within 30 days.
- Payment records: Stripe keeps its records of card payments and payouts for as long as the law requires, usually 6 years for tax and accounting.
- Safety reports and moderation records: kept after you delete your account, with your account link removed, for up to 2 years, or longer if needed for an investigation or legal claim.
- Sharer location: only your latest location is kept, and it's replaced each time it updates.
- Server logs: up to 90 days. Crash reports: up to 90 days.
- Sign-in codes: expire after 10 minutes.
5. Your rights
Under UK data protection law you can ask to access, correct or delete your data, object to or restrict how we use it, and receive a copy of it. You can delete your account in the app under Account → Manage account. To use any other right, email support@livesharer.com. You can also complain to the Information Commissioner's Office at ico.org.uk.
6. Children
LiveSharer is for adults aged 18 and over. We don't knowingly collect data from children, and we suspend any account we find belongs to someone under 18.
7. Security
Data is encrypted in transit, payments are handled by Stripe, and access to personal data within LiveSharer is limited to the people who need it.
8. Changes
We'll update this page when our practices change and tell you in the app about significant changes.